Frannie Richards, 33, a retired U.S. Air Force Reserve Staff Sergeant and a nurse at Northwestern Memorial Hospital, filed a complaint against the H&M department store at 840 N. Michigan Ave., USA.
While she was shopping there on Sept. 13, a white male employee said, “mail-order bride in the house” and started giggling with another employee. When she asked to go to the fitting room, the employee said “Canâ€™t you read English? Itâ€™s over there â€“ fitting room.” And as she was walking away, he was saying “ching, ching, chong.”. H & M is investigating the complaint and also says employees are trained in the companyâ€™s zero tolerance police in an effort to ensure that all individuals are treated with respect and dignity.