Report establishments that don’t issue official receipts (OR)

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Complaints on non-issuance of Official Receipts (OR) by business establishments can now be reported to the Bureau of Internal Revenue (BIR).

Bureau of Internal Revenue Hotline

You can call the BIR hotline at (02) 981-88-88 or you can also e-mail the name and address of the establishment through no-or-complaint@bir.gov.ph for the appropriate action of concerned BIR office. You can then use the official receipts, sales invoice, or cash invoice to join BIR’s Premyo sa Resibo where you can win as much as 1 Million pesos.

Posted in Issues
22 comments on “Report establishments that don’t issue official receipts (OR)
  1. jham says:

    twoanyone delivery.. 2211212.. they do not issue official receipt until now dec.14 which we’d purchased last dec.1 and dec.7 .. our company needs those for reimbursements..

  2. Anonymous says:

    Sorry, I mean will NOT fall on DEAF ears….

  3. Anonymous says:

    I would like to give a follow up information regarding MCL Construction Services located within the vicinity of Springtown Villas Brgy Bucal Tanza Cavite, the Owner is named Maynard C. Llano, The cost of renovation, mimicing the Model House there is P250,000.00, sa simple house renovation may range from P50k up, and this company is not issuing any Official Reciepts. And thay have more Clients from within the same subdivision. Just imagine how much they are not reporting to BIR, and how much Tax they are evading.. I hope all of this will fall on deaf ears, Calling the Attention of Sec. De Lima, Thank you.

  4. Anonymoous says:

    Good Day, I would like to Report MCL Construction Services of SPV Bucal Tanza Cavite of Not issuing Official receipts for the Renovation projects within the vicinity of the said Springtown Villas. Thaye Accept jobs and not issue proper OR for the Labor and sometimes the materials bought for the renovation.

  5. Gil says:

    I made a three check payments to realty company in Marikina, representing my full down payments for a certain lot here in San Mateo, Rizal.. What was given to me was just an acknowledgement receipt only. I ask for the official receipt from them, however they give me the OR numbers only not the official receipt, allegedly it was given to me already which i immediately denied. I told them that i will not ask for it if it was given to me already. To whom I am going to report this?

  6. aries says:

    Mimax grill at 510 M.H del Pilar Santulan Malabon City, near tatawid panghulo front of mercury drug. They are operating for years now and we as customers never get a receipt even once to think that their sales daily ranges from 8,000-12,000. Hope for fast action, thank you

  7. Abedin Limpao Osop says:

    Complaint Re No Issuance
    of OR by an establishment, KR-One Enterprises with address at Magsaysay Avenue
    alongside or near Fiesta Appliance, General Santos City.

    I am a taxpayer, a retired Chancellor of Mindanao State University, General
    Santos City and had been buying many items (watches, etc.) in the above
    mentioned establishment and in no instance that I was issued an Official
    Receipt in which the amount of e-vat is indicated, in fact, not even a piece of paper used as receipt. I believed this establishment is defrauding the
    government of due tax which, it is supposed to remit to the BIR.

    I hope this concern will be addressed properly.

    Thanks
    many and God bless.

    ABEDIN LIMPAO OSOP
    Mindanao State University Tambler Campus
    General Santos City
    19 January 2015

  8. Guest says:

    Complaint Re No Issuance
    of OR by an establishment, KR-One Enterprises with address along Magsaysay Avenue
    alongside or near Fiesta Appliance, General Santos City.

    I
    am a taxpayer, a retired Chancellor of Mindanao State University, General
    Santos City and had been buying many items (watches, etc.) in the above
    mentioned establishment and in no instance that I was issued an Official
    Receipt in which the amount of e-vat is indicated, in fact, not even a piece of
    paper used as receipt. I believed this establishment is defrauding the
    government of due tax which, it is supposed to remit to the BIR.

    In
    hope this concern will be addressed properly.

    Thanks
    many and God bless.

    ABEDIN
    LIMPAO OSOP

    Mindanao
    State University Tambler Campus

    General
    Santos City

    19
    January 2015

  9. rogelio m cagulada says:

    I’m a retired government employee. upon receiving my hard earned retirement lump sum I rewarded myself by buying a brand new Ford pick up. In the second week of December 2013, I placed an amount of Ph20,000 as reservation fee for a waiting period of 2 months. This said fee, is deductible to the SRP Ph1,149,000. I also presented to my handling agent from the car dealing company of my desire to pay 80% of the price as cash while the remaining 20% shall be financed by a bank. By February 2014, my handler/agent informed me to fast track the processing with my bank for the possibility of releasing the car before the month ends. It took me almost three weeks to secure all the mounting documentary requirements until it was approved on third week of March 2014. During our finalization process with my bank, there was minor discrepancy on the amount of the monthly amortization computed by the bank manager since she (bank manager) was using the new price for 2014 which is Ph1,159,000 or an increase of Ph10,000. I argues with her for basing her computation because I posted my reservation fee for which everybody also known as “advance payment” to the SRP Ph1,149,000. So, right there and then, in front of me the bank manager contacted somebody from the car dealer company for verification. In less than 2-minute conversation the bank manager relayed to me that according to the person she had referred to is that my transaction with the car dealer is not covered by the price adjustment for year 2014. Therefore, the SRP Ph1,149,000 will remain as is. Days later, I went straight to the car dealer to hand over the 80% of the SRP in a form of manger’s check as well as to receive the car. Only to find out that I was demanded to pay additional Fee of Ph10,000 as price increase. However, I obliged to them and after signing release documents, what made me mad was their Sales Invoice given to me indicates only Ph1,149,000 and a separate copy printed in piece of paper detailing my payment for the Ph10,000 which I am sure is not an Official Receipt (OR). Before I leave their premises, I requested for them to revise the sales invoice and to inform me if ready for pick up. Until now I still making several follow-ups pleading for the revise sales invoice. As consumer, it is my right to demand a correct Sales Invoice or OR. It is also for me to use for future reference. MY QUESTION IS…WHERE TO FILE MY COMPLAINT? Salamat po…

  10. Mtg says:

    is embassy agency here are entitled to issue receipt? also are  overseas  manpower agency collecting placement fee need to issue official receipt too? what about goverment agency such as POEA do they need to  issue O.R for every  legal fees they collected?

  11. anonymous says:

    ,..hi,.i would like to ask,.what is the punishment of not reporting the real sales report and cash report,…and how come na ang head pa halos ng mga BIR sa aming lugar ang ngpprotect nun….plssss kindly reply on this..thanks…

  12. Sia says:

    Good Day!  i have info about not paying proper tax…SIA DENTAL CLINIC ,cagayan de oro city located at hayes chaves….front at home radio FM…try to investigate…papa alpha……

  13. versa17 says:

    Steak Escape in Gateway Cubao does not issue a receipt. They only give you a receipt if you asked for it.

    When I ordered my food, he press in the values in the cash register then the cash register shows the amount you need to pay. Then I gave a bill and a change is given back without the receipt, I ask for the receipt then he again use the cash register and press again the values before printing my receipt.

    It shows that they will not give you a receipt if you dont complain!!

  14. Scorpion8 says:

    I would to follow-up response from inquiry dated Sept. 10, 2010. Please send to my email add thanks.

  15. Julie Anne says:

    SM merchant tenants are issuing tape receipts that only serve as SALES INVOICE. when we ask for an official receipt, they say it is already the official receipt. obviously, these people don’t know the obvious difference of the two. will we just accept this practice? can the invioce be considered as an official receipt? I know BiR empowered us to ask for an official receipt. I also know that BIR issue both sales invoice and official receipts to businesses. i think its a necessity for their application.

    please enlighten me on this

  16. scorpion8 says:

    Good day! Iwould like to know if the land lord of 3 units apt. operating more than 8 yrs. is liable for not issuing an official receipt. He is just issuing a receipt w/ no TIN no. and not registered in BIR. What case can be filed to him. The receipts he issued was just bought in a bookstore. What are the benefits of complainant that can get in your office. Thank you for your response.

  17. mary ann m gozales says:

    Good day …i am complaining the landlord and also owner of the house are not issuing an official receipt for their establishment.we renting thier house/apartment 4 years….as concerned citizen i would like to know more rights…regarding this matter…as far us i know the owner are not paying 4 their tax. 10 units 2 be exact….what are legallly advice 4 this matter…..what case should be file of the government of this kind of businesses.thank you…….

  18. I am complaining the owner of the apartment w/c we are renting for over a year,coz they dont even give us or issuing an official reciepts. If you need the name and complete address of the said person,pls. reply on my email ad.thank you..and more power..

  19. Alfredo C. Bendo says:

    where and what complaint can i file to a House and Lot Developer that is not issuing Official receipts. I paid the equity 12 months.. since March 9, 2008 until Mar 30, 2009, and until now, inspite of my demands for the OR they cannot provide me, instead they are requiring me to submit my requirements for Pag-ibig Fund filing.
    Can you please advise me of what is better to do o to whom i can file my complaint. BIR or DTI?

  20. Ernee says:

    How can I file a complaint against a dentist who did not issue an OR for my initial payment of P10,000? This for the dental services amounting to a total of P20,000. Is my failure to ask for an OR a valid excuse for not being this? What is the liability of the dentist in case I file the complaint?

  21. Ernee says:

    How can I file a complaint against a dentist who did not issue an OR for a P10,000 initial payment I gave for dental services amounting to P20,000? I failed to ask for an OR but is this a valid reason for his failure to issue one?

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